Senior User Researcher

About Responsive

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses – including bids, questionnaires, assessments, and trust centers – that impact nearly half of a company’s revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted “best in class” by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more, visit responsive.io.

About the Role

Responsive is hiring our first Senior User Researcher to lead the charge in building a world-class research function from the ground up. In this strategic role, you’ll work cross-functionally with product, design, engineering, and customer success to deeply understand user behaviors, needs, and motivations. Your insights will shape the direction of our products and influence decisions at every stage of the product development lifecycle.

As a foundational Senior User Researcher, you’ll drive the vision and execution of research initiatives that shape intuitive, effective, and impactful product experiences. You’ll take ownership of complex research challenges, leading studies from scoping to synthesis while balancing user needs and business goals. Collaborating closely with product managers, designers, and engineers, you’ll influence strategy, advocate for user-centered decision-making, and elevate the role of research across Responsive.

This role requires someone who is proactive, strategic, and deeply invested in understanding users—someone who can balance organizational priorities with user insights while mentoring teammates in research thinking and contributing to our evolving product development culture. Beyond individual studies, you’ll build and refine research processes, establish scalable practices, and create systems to amplify the voice of the user. Your influence will extend beyond projects, helping to shape our broader user experience strategy and fostering a strong, insights-driven culture across the organization.

Essential Functions

• Lead strategic and tactical research to inform product design, roadmap prioritization, and customer experience improvements

• Define and implement a user research framework tailored for Responsive’s enterprise SaaS environment, including methods, tooling, documentation, and governance

• Collaborate closely with Product Designers, Product Managers, and Engineers to identify research opportunities and integrate findings into product strategy and execution

• Conduct end-to-end studies, including generative research, usability testing, surveys, ethnographic interviews, and diary studies

• Evangelize the value of research across the company, influencing senior leadership and embedding research into our product development culture

• Create scalable research practices, including research repositories, participant recruitment protocols, and insight communication formats

• Mentor product teams on research best practices and coach them to independently run light-touch studies

Experience

• 5+ years of experience in user research, ideally within B2B or enterprise software environments

• Demonstrated success conducting and applying a wide range of qualitative and quantitative research methods

• Experience working on complex systems or technical products with multiple user personas

• Strong storytelling skills—you translate insights into action with clarity and influence

• Proactive, self-directed, and comfortable navigating ambiguity and greenfield opportunities

• Passion for building process and infrastructure in a scaling organization

• Excellent collaboration and communication skills across cross-functional stakeholders

• We use UserTesting, so familiarity with tools like UserTesting, Dovetail, Maze, or equivalent is very important

Knowledge & Skills

• Experience running research for enterprise or SaaS products.

• Experience building a research function or practice from the ground up within a growing organization

• Experience working with research repositories and knowledge management tools

• Background in service design, journey mapping, or systems thinking to connect user insights across touchpoints

Additional Information

Responsive uses a market-based compensation philosophy. A candidate’s starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $110,000–$130,000. Our recruiting team will provide details on the applicable range based on your location during the hiring process. Please note that this range covers base salary only and does not include bonuses, equity, or benefits. 

Responsive embraces a global flexible workforce model with offices in Dallas, TX, Kansas City, MO, Coimbatore, India and Dublin, Ireland. For this role, candidates located in Dallas, TX will be given priority consideration.

In addition to a competitive compensation package, Responsive also offers the following benefits:

📈 401k with company matching

📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions

🏝 4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement

✈ 4 week sabbatical after 5 years of service

🍀 Mental Wellness Program (EAP) to support your well-being and self-care

🍹 Team events, such as happy hours, off-sites, and team building events

❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage

Our Values:

Delight customers

We’re lucky to partner with the world’s biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we’re Responsive.

Be agile & nimble

At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We’re not afraid to try something new or pivot when we see a better solution.

Get it done

Whether it’s adding a new feature, onboarding a new customer, or crafting a solution that adds extra value — we’re all motivated to get it done. GID is one of our core tenets and impacts everything we do.

Give back time

Efficiency is central to our company spirit, because finding ways to focus on what’s most important is essential to our innovation. We also truly care about what really matters to our customers and teams.

S4

We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters.

At Responsive, our values are the foundation of who we are—and we’re equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you’d thrive on our team, we’d love to hear from you!