IT Manager

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.

About the Role

Remote/Hybrid in Dallas, TX

We are seeking a proactive and skilled IT Manager to lead our IT operations, infrastructure, and support functions. This role requires a manager who is equally comfortable strategizing IT initiatives and rolling up their sleeves to tackle technical challenges directly. The ideal candidate will combine hands-on technical expertise with strong leadership and problem-solving skills.

Essential Functions

IT Infrastructure Management:

• Oversee, maintain, and enhance IT infrastructure, including servers, networks, hardware, and software.
• Ensure the security, scalability, and reliability of systems.

System Administration:

• Provide virtual and in-person IT onboarding support for new hires as needed, typically on a weekly basis 
• Assist in the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.
• Managing licenses for internal softwares/applications such as GSuite, Zoom etc

Hands-On Technical Support:

• Provide direct support to resolve complex technical issues.
• Actively participate in system upgrades, troubleshooting, and configurations.
• Allocate resources effectively to meet project deadlines and operational demands.

IT Strategy & Planning:

• Develop and implement IT policies, procedures, and roadmaps aligned with business objectives.
• Identify opportunities for technology optimization and automation.

Vendor & Stakeholder Management:

• Coordinate with external vendors for procurement, system integrations, and support contracts.
• Collaborate with internal departments to ensure IT solutions meet business needs.

Compliance & Security:

• Implement and enforce IT security protocols and ensure compliance with relevant regulations.
• Monitor for vulnerabilities and take proactive measures to address risks.

Other

• Develop/maintain new-hire training guides, email distribution groups & document procedures/processes
• May manage and mentor other members of the team. 
• Available for after hours and weekend emergency technical support coverage on rotational basis with other team members
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT roles, with at least 2 years in a managerial capacity.
• Proven hands-on experience with system administration, network management, and troubleshooting.
• Experience managing identity and access management (IAM) solutions, such as Okta, is a plus.
• Expertise in cloud platforms (AWS, Azure, or GCP) and virtualization technologies is desirable
• Strong knowledge of cybersecurity practices and tools.
• Proficiency in scripting or automation tools (e.g., PowerShell, Python, or Ansible) is a plus.
• Excellent communication, leadership, and organizational skills.

Additional Information

The compensation range for this role is $120,000-$130,000 On-Target Earnings (base + bonuses), depending on experience and location.

At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured

US-Based Employees can look forward to the following benefits:

• Competitive Compensation, Company Bonus
• 401k with company matching
• Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
• 4 weeks of paid vacation, paid sick days
• 4 week sabbatical after 5 years of service
• Weekly virtual yoga sessions
• Mental Wellness Program (EAP) to support your well-being and self-care
• Team events, such as happy hours, off-sites, and team building events
• Best-in-class health benefits, company paid for employee and company contribution for family coverage
• Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards

Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!