Senior Program Manager - Operations

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.

About the Role

Hybrid/Remote in Portland OR or Dallas TX

The Senior Program Manager within the Operational Excellence Team is responsible for the successful execution of complex, cross-functional programs aligned to operational process optimization and effectiveness. This role involves overseeing the entire project lifecycle including ideation, stakeholder coordination, risk mitigation, budget and schedule management, implementation, communications, change management, success measurement, and exec-level reporting. The Senior Program Manager will also work closely with key stakeholders, including senior leadership, to identify and drive operational change initiatives, efficiency improvements, and OKRs to support the organization’s growth and transformation goals. This role supports global teams and may require a flex schedule.

Reporting to the Director of Operational Efficiency, you will have an opportunity to have an immediate and meaningful impact on the company. To be successful in this high-visibility role, you should be an innovative problem solver with a passion for driving efficiency through strategic ideation and implementation.

Essential Functions

Process Improvement:

• Evaluate current processes, tools, and methodologies with cross-functional teams to identify inefficiencies and implement process improvement initiatives.
• Work with leaders to identify, track, and report on Objectives & Key Results (OKRs) that align clearly with company goals.
• Utilize methodologies such as Lean, Six Sigma, or Kaizen to optimize operational performance.
• Champion process improvements and garner support and buy-in through clear and motivating communications at all levels of the company
• Facilitate the development of training and establish a cross-functional support system
• Successfully develop and present executive-level content and ideas

Program Management & Execution:

• Establish project intake, prioritization, and delivery mechanisms.
• Direct large-scale, operational efficiency initiatives that will yield demonstrable improvements in key areas such as time-to-deliver, reduction of waste, and value realization.
• Utilize detailed project plans, timelines, resource allocation, and budgets for successful delivery.
• Oversee teams, assign responsibilities, and ensure timely task completion.
• Redesign workflows, eliminate inefficiencies, and implement best practices
• Identify key success measures and outcomes with sponsors and key stakeholders

Stakeholder Management:

• Serve as a primary contact between the Operational Excellence team and leadership, aligning on goals and timelines.
• Continuously collaborate with global, cross-functional teams (Ops, IT, Finance, People Operations, etc.) to maintain momentum and focus.
• Provide regular updates on status, risks, and issues to stakeholders.

Risk Management & Issue Resolution:

• Identify risks, develop mitigation strategies, and resolve project issues by working with stakeholders.
• De-escalate critical issues through proactive leadership, ensuring risk management across projects. Propose options and solutions for consideration.
• Utilize proven decision-making frameworks.

Change Management & Communication:

• Define and lead organizational change efforts for the smooth adoption of new processes/tech.
• Develop and maintain communication plans to keep stakeholders informed.
• Provide training, support, and guidance for teams impacted by changes.

Performance Monitoring & Reporting:

• Track key metrics and provide regular updates to management.
• Ensure on-time, within-budget delivery while meeting scope and quality standards.

Leadership & Mentorship:

• Mentor project managers, promoting a culture of accountability and improvement.
• Lead by example, fostering operational excellence within the team.

Budget & Resource Management:

• Manage budgets and resources effectively, identifying cost savings.

Qualifications

• Education: Bachelor’s degree in Business, Operations Management, Organizational Leadership, or related field; Master’s degree preferred.
• Experience: 10+ years of progressive experience in project/program management, process improvement, or a related field, with 3-5 years of experience in organizational operations
• Certifications: PMP Certification, Lean, Six Sigma (Black Belt preferred), or similar process improvement methodologies are a plus.
• Strong understanding of project management methodologies, operational processes, and optimization techniques.
• Excellent problem-solving and analytical skills.
• Ability to lead and influence cross-functional teams.
• Strong communication and leadership skills.
• Experience visually and verbally demonstrating performance metrics, complex ideas, workflows, and senior-level reporting.
• Strategic thinker with the ability to execute tactically and on time.
• Enjoys hands-on experience.
• Strong attention to detail and organizational skills.
• Collaborative and able to work effectively with teams at all levels.
• Ability to drive change and manage large-scale improvement initiatives.

Additional Information

Hybrid/Remote (possibly to convert to onsite locally) with 10-15%  travel expected across multiple locations as needed.

The compensation range for this role is $120,000-$145,000 On-Target Earnings (base + bonuses), depending on experience and location.

At Responsive, our mission is to make Responsive one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value. People feel empowered, supported, and included. Trust and transparency are built into the way we work. Creativity, curiosity, and continuous improvement are encouraged and nurtured.

US-Based Employees can look forward to the following benefits:

• Competitive Compensation, Company Bonus
• 401k with company matching
• Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
• 4 weeks of paid vacation, paid sick days, and paid bereavement
• 4 week sabbatical after 5 years of service
• Mental Wellness Program (EAP) to support your well-being and self-care
• Team events, such as happy hours, off-sites, and team building events
•  Best-in-class health benefits, company paid for employee and company contribution for family coverage
• Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards

Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!