Quality Engineer Lead

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.

About the Role

As a QE Lead, you will oversee the end-to-end quality assurance process, ensuring the delivery of high-quality products that meet customer requirements. You will collaborate with cross-functional teams, provide technical and strategic leadership to QE team members, and implement QE best practices and strategies. The ideal candidate will possess strong analytical skills, a passion for quality, and the ability to foster a culture of continuous improvement within the team.

Essential Functions

• Lead, mentor, and manage QE team members, fostering a culture of collaboration and excellence.
• Define team goals, set priorities, and ensure alignment with organizational objectives.
• Facilitate knowledge-sharing sessions and encourage skill development within the team.
• Develop and implement QE strategies, methodologies, and processes tailored to project requirements.
• Plan and manage testing activities, ensuring timely and thorough coverage across all test levels.
• Analyze project requirements to identify risks and create mitigation plans.
• Oversee the creation of detailed test plans, test cases, and test scripts for manual and automated testing.
• Ensure thorough testing of functional, non-functional, regression, and exploratory aspects of the product.
• Track and report quality metrics, test coverage, and defect trends to stakeholders.
• Drive test automation initiatives to enhance efficiency and coverage.
• Implement and maintain automation frameworks and tools for functional, API, and performance testing.
• Advocate for integrating test automation within CI/CD pipelines.
• Collaborate with product owners, developers, and stakeholders to define quality goals and acceptance criteria.
• Participate in Agile ceremonies, providing insights to ensure testability and quality standards are met.
• Communicate test progress, risks, and issues effectively to all levels of the organization.
• Oversee defect tracking and resolution processes, ensuring timely fixes and minimal production issues.
• Conduct root cause analyses to prevent recurring defects and improve QE practices.
• Continuously evaluate and improve QE processes, tools, and workflows to align with industry standards.
• Stay updated on emerging QE technologies and practices to incorporate them into the team’s processes.
   

Education

• Bachelor’s degree in computer science, information technology, or a similar field.

Experience

• 8-12 Years of proven working experience and 2-3 Years of experience in leading the team in software development/quality assurance.

Knowledge, Ability & Skills

• Strong knowledge of QE methodologies, tools, and best practices.
• Hands-on experience with automation tools like Cypress, Karate, and performance tools like JMeter.
• Proficiency in API testing and backend validation using tools like Postman or similar.
• Experience in functional, regression, performance, security, and exploratory testing.
• Understanding of non-functional testing like scalability, reliability, and usability testing.
• Proven experience working in Agile/Scrum development environments.
• Ability to prioritize and adapt quickly to dynamic requirements.
• Strong team management and mentoring skills to guide and develop QE members.
• Excellent communication skills to interact effectively with technical and non-technical stakeholders.
• Ability to identify and resolve complex issues, ensuring minimal impact on timelines and quality.
• Strong analytical skills to evaluate risks and optimize testing strategies.
• A proven track record of collaborating across teams to meet project goals.
• Ability to mediate conflicts and maintain a healthy, productive team environment.
• Passion for staying updated with the latest QE trends, tools, and methodologies.
• Commitment to fostering a learning environment within the team.
• Working knowledge in SAAS products is an added advantage.