Professional Services Consultant

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.

About the Role

The Professional Services Consultant will be actively involved in the delivery and refinement of service offerings to Responsive customers. Responsive Professional Services are add-on services to help promote implementation, adoption, and retention of Responsive solutions. 

As a member of a developing department at Responsive, you will work closely with all internal teams such as Onboarding, Customer Success, Customer Support, Account Management, DevOps, and Engineering.

Essential Functions

• Responsible for delivering consulting services on strategic response management (SRM) best practices utilizing the Responsive platform
• Project manage large scale one-time and recurring service offerings to promote adoption and drive customer time-to-value 
• Gather and analyze requirements from the Professional Services team on project tasks related to service engagements
• Coordinate with the Engineering, DevOps, and Customer Success team on the feasibility, timeline, and requirements
• Identify and communicate any risks on delivery for service engagements 
• Provide detailed client-facing project summary and instructions, including weekly status reports, hours reports, and monthly rollups
• Manage multiple ongoing client-focused projects adhering to timelines while coordinating with various teams 
• Perform final quality-check on client-facing deliverables and values updated in Responsive application. Includes but not limited to data migration, user migrations, content import, etc.
• Provide frequent updates to PS Leadership, CSMs, and executives (as required) 
• Use our Professional Services tool to track progress on PS engagements: task management, timeline management, date forecasting, key milestones, time tracking, project risk tracking, and customer collaboration
• Achieve team goals and metrics around productive utilization, PS engagement durations, customer satisfaction, and other standards as identified

Other Duties

• Meet with internal teams and discuss new service work and task lists
• Lead client-facing communications regarding services and delivery 
• Build resources for clients to improve their experience with Responsive
• Other duties as assigned

Qualifications

• 5-7 years of professional experience in the tech industry, B2B SaaS or similar strongly preferred 
• 2-3 years of Project Management, Strategic Customer Success, or Consulting experience 
• Associates or Bachelors degree preferred 
• Experience in SaaS preferred 
• Experience in proposal management or RFP contribution preferred
• Experience with the Responsive platform preferred 

Knowledge & Skills:

• Strong presentation, excellent verbal and written communication skills
• Zealous about customer success and driving customer value
• Attention to detail following project plans and service checklists
• Self-starter 
• Ability to multitask, prioritize, and scale 
• Flexible and adaptable team player with strong interpersonal skills
• Problem-solving and critical thinking skills are essential

Additional Information

The compensation range for this role is $90,000-$105,000 On-Target Earnings (base + commission), depending on experience and location.

At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.

People feel empowered, supported, and included

Trust and transparency are built into the way we work

Creativity, curiosity, and continuous improvement are encouraged and nurtured

US-Based Employees can look forward to the following benefits:

• Competitive Compensation, Company Bonus
• 401k with company matching
• Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
• 4 weeks of paid vacation, paid sick days, and paid bereavement
• 4 week sabbatical after 5 years of service
• Weekly virtual yoga sessions
• Mental Wellness Program (EAP) to support your well-being and self-care
• Team events, such as happy hours, off-sites, and team building events
• Best-in-class health benefits, company paid for employee and company contribution for family coverage
• Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards

Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!