Technical Writer Manager

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

We are looking for an experienced Technical Writer Manager with a strong background in product documentation. This role combines leadership responsibilities with hands-on technical writing. The ideal candidate will manage and mentor a team of technical writers while also contributing to the creation and maintenance of high-quality product documentation. You will work closely with cross-functional teams to ensure that our documentation is clear, comprehensive, and user-friendly.

Essential Responsibilities

• Exhibits proficiency in writing technical documents, User instructions and UI writing
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Collaborate directly with product managers, developers, and UX/UI designers to gather necessary information and ensure the accuracy of the content.
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Review and edit documentation produced by the team to ensure consistency in tone, style, and quality.
• Lead and mentor the team of technical writers and planning & managing their daily work
• Maintaining, organizing, improving, and updating the existing technical documentation
• Establish and maintain style guides, templates, and best practices for technical documentation across the organization.
• Conduct regular content audits to ensure that all documentation is up-to-date, accurate, and relevant.
• Gather and analyze feedback from users and internal stakeholders to continuously improve documentation quality.
• Work closely with cross-functional teams, including Engineering, Product, Support, and Marketing, to ensure alignment in documentation efforts.
• Identify opportunities to improve documentation processes, tools, and workflows for increased efficiency and quality.
• Drive the adoption of new technologies and practices that enhance the creation, management, and delivery of documentation.

Education

• Any Bachelor Degree (Computer Science, Engineering or equivalent preferred)

Experience

• 8 to 13 years’ experience in a related role
• Proven working experience in UX writing for SAAS product companies.
• Experience in creating and managing API documentation.
• Experience managing a team of Technical Writers

Knowledge, Ability & Skills

• Strong working knowledge of Microsoft Office
• Excellent writing, editing, and communication skills
• Ability to deliver high quality documentation paying attention to detail for a global audience
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Proven ability to create volumes of content needed to match strategic goals
• Ability to quickly synthesize new technology and present it in a concise, meaningful manner
• Adaptable and self-motivated
• Good organizational and time-management skills
• Ability to effectively multitask and work well under pressure

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