Senior Technical Writer

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

We are looking for a Senior Technical Writer to join our team at Responsive.io. In this role, you will be responsible for creating, managing, and improving product documentation to enhance user experience. You will collaborate with product managers, engineers, and designers to produce high-quality content that makes our products easier to understand and use.

Essential Responsibilities

• Develop, maintain, and enhance product documentation, including user guides, API documentation, FAQs, and release notes.
• Work closely with product managers, engineers, and UX designers to understand product features and translate complex concepts into clear, user-friendly content.
• Ensure documentation is structured, concise, and aligned with company standards and branding guidelines.
• Identify documentation gaps and proactively improve content based on user feedback and product updates.
• Manage multiple documentation projects in parallel while meeting deadlines and quality expectations.
• Collaborate with cross-functional teams to ensure documentation is accurate, up-to-date, and effectively supports customer needs.
• Contribute to documentation strategy, style guides, and best practices to enhance consistency and usability.

Education

• Bachelor's degree in English, computer science, or a related field is preferred

Experience

• 5+ years of experience in technical writing, preferably in SaaS, cloud-based applications, or enterprise software.
• Experience with documentation tools (Markdown, Zendesk, Paligo, etc).
• Familiarity with API documentation (Swagger, Postman) and the ability to work with engineering teams on technical content.
• Experience in working within Agile development environments and using tools like Jira and Git.

Knowledge Skills & Ability

• Basic knowledge of HTML, CSS, or Markdown is a plus.
• Strong communication and collaboration skills with the ability to work independently and as part of a team.
• Strong understanding of technical writing principles, structured documentation, and information architecture.