About Responsive
Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Learn more at responsive.io.
About the Role
The Senior Technical Writer plays a strategic role in shaping the documentation experience across multiple products. This role goes beyond content creation, encompassing documentation strategy, process improvement, cross-functional collaboration, and mentoring to ensure high-quality, user-focused documentation.
Essential Responsibilities
- Own and drive the documentation strategy for multiple products and features.
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Create and maintain high-quality technical documentation, including developer guides, API documentation, and user-facing content.
- Define, implement, and maintain documentation standards, templates, style guides, and best practices.
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Review, edit, and proofread documentation to ensure clarity, accuracy, consistency, and technical correctness.
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Partner with Product, Engineering, and leadership teams to align documentation initiatives with business and product objectives.
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Mentor and coach Technical Writers by providing constructive feedback and promoting consistent writing standards.
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Collaborate with UX teams to improve product usability through effective UI text and in-product content.
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Work closely with Support, Professional Services, and Customer Success teams to identify documentation gaps, improve Help Center content, and increase ticket deflection.
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Conduct content audits, usability testing, and documentation analytics reviews to continuously improve content quality and user experience.
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Drive process improvements, automation, and operational efficiencies across the documentation lifecycle.
Education
Any Bachelor Degree (Computer Science, Engineering or equivalent preferred)
Experience
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5+ years of experience in technical writing, with demonstrated leadership in documentation strategy and content development.
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Strong expertise in structured authoring, API documentation, UX writing, and content management systems.
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Experience working in Agile environments and collaborating effectively with cross-functional teams.
Knowledge Ability & Skills
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Solid understanding of software development practices, cloud technologies, and DevOps concepts and tools.
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Proven ability to lead documentation initiatives, define documentation roadmaps, and influence stakeholders across the organization.
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Excellent writing, editing, research, and communication skills, with a strong focus on technical accuracy and user-centric content.