Senior Site Reliability Engineer

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

Responsive is looking for a Senior Site Reliability Engineer (SRE) to improve system reliability, scalability, and operational efficiency. This role involves working on automation, monitoring, and performance optimization to ensure high availability of our SaaS platform.

What You’ll Be Doing ?

• Reliability & Scalability: Design and implement resilient, scalable, and highly available systems while ensuring continuous performance improvements.
• Automation & Incident Response: Automate operational tasks, develop self-healing mechanisms, and reduce MTTR with proactive monitoring and observability tools like Splunk, Grafana, and Prometheus.
• Deployment & Security: Plan and manage system releases, implement best security practices for authentication, certificates, and secret management, and ensure compliance with industry standards.
• Performance Optimization: Conduct failure testing, optimize system performance, and enhance infrastructure stability through structured chaos testing.
• Collaboration & Leadership: Work with cross-functional teams to improve development workflows, mentor engineers, and drive best practices in Site Reliability Engineering.

What We’re Looking For ?

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 5 to 8 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.

Skills, Qualifications & Ability:

• Experience in improving system availability and reducing MTTR through automation and monitoring.
• Hands-on experience with any one of the cloud services (AWS, GCP, or Azure).
• Incident Response & Debugging: Understanding application logs, troubleshooting performance bottlenecks, and debugging issues in production.
• Strong background in incident response, triage, and post-mortem analysis to enhance operational efficiency.
• Ability to troubleshoot and optimize web applications.
• Hands-on experience in developing and implementing self-healing systems for high availability.
• Familiarity with chaos engineering principles to test and enhance system resilience.
• Strong understanding of CI/CD pipelines and deployment automation like blue-green deployments and rolling updates.
• Experience in monitoring, logging, and observability tools such as Splunk, Prometheus, or Grafana.
• Expertise in release management, hotfix coordination, and system deployment strategies with minimal downtime.
• Proven ability to optimize system performance using monitoring and observability tools.
• Experience in mentoring teams and providing technical leadership in reliability engineering.

Why Join Us?

• Impact-Driven Work: Build innovative solutions that redefine strategic response management.
• Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders.
• Career Growth: Be part of a company that values learning and professional development.
• Competitive Benefits: We offer comprehensive compensation and benefits to support our employees.
• Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations.
• Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing.
• Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas.