Senior Project Manager

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

The Senior Project Manager within the Operations/Transformation Team is responsible for leading and executing complex, cross-functional projects aimed at transforming and optimizing operational processes. This role involves overseeing the entire project lifecycle from planning and execution to monitoring and delivery, ensuring projects align with business objectives and are completed on time, within scope, and within budget. The Senior Project Manager will work closely with key stakeholders, including senior leadership, to drive operational change initiatives, improve efficiency, and support the organization’s growth and transformation goals. This role supports global teams and will need to flex timings.

Essential Responsibilities

Project Planning & Execution:

• Establish project management intake, prioritization and delivery mechanisms across the project lifecycles.
• Lead and deliver end-to-end project management for large-scale operational transformation initiatives, including process improvements, technology implementations, and organizational changes.
• Develop and use repeatable artifacts like detailed project plans, timelines, resource allocation, and budgets to ensure successful project delivery.
• Oversee project teams, assign responsibilities, and ensure tasks are completed according to plan.
• Identify areas of improvement in project delivery,  redesign workflows, eliminate inefficiencies, and implement best practices that enhance project management effectiveness.

Stakeholder Management:

• Act as the primary point of contact between the transformation team and senior leadership, ensuring alignment on project goals, timelines, and outcomes.
• Regularly engage with cross-functional teams, including operations, IT, finance, and human resources, to ensure collaboration and buy-in for project initiatives.
• Communicate project status, risks, and issues to stakeholders, providing regular updates and progress reports.

Risk Management & Issue Resolution:

• Proactively identify project risks and develop mitigation strategies to minimize potential impacts on project delivery.
• Resolve project-related issues and challenges by collaborating with relevant stakeholders and escalating issues when necessary to senior leadership.
• Ensure that risk management strategies are in place for all projects to avoid disruptions to ongoing operations.

Change Management & Communication:

• Lead organizational change management efforts to ensure smooth adoption of new processes and technologies across the organization.
• Develop and execute communication plans to inform and engage key stakeholders on the progress and impact of transformation initiatives.
• Provide training, support, and guidance to teams affected by operational changes to ensure successful project implementation.

Performance Monitoring & Reporting:

• Track and measure key project metrics to assess the success of operational initiatives and identify areas for further improvement.
• Use data and performance indicators to provide regular updates and performance reports to senior management.
• Ensure that all projects are delivered on time, within budget, and meet the agreed-upon scope and quality standards.

Leadership & Mentorship:

• Build, mentor and provide guidance to junior project managers and team members, fostering a collaborative and high-performing team environment.
• Lead by example in promoting a culture of accountability, continuous improvement, and operational excellence within the project management team.

Budget & Resource Management:

• Manage project budgets, ensuring all financial resources are allocated effectively and cost savings are identified where possible.
• Ensure that project resources, including personnel, technology, and equipment, are utilized efficiently to achieve optimal project outcomes.

Education

• Education: Bachelor’s degree in Business, Operations Management, Project Management, or a related field; Master’s degree preferred.

Experience

• 12+ years of project management experience, with at least 5 years managing large-scale, cross-functional projects, particularly focused on operational transformation or process improvements.
• Certifications- PMP (Project Management Professional), PRINCE2, or Agile certifications are preferred.
• Lean/Six Sigma certifications are a plus

Knoweldge Ability and Skills

• Proficiency in project management software (e.g., Microsoft Project, Asana, Click-up, Jira, or Trello).
• Experience with process mapping and improvement tools such as Lean, Six Sigma, or BPMN.
• Strong understanding of change management methodologies and best practices