IT Support Specialist

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

Responsive is looking for an ambitious IT expert for our open IT Support Specialist position. Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. 

Essential Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company
   

Education

• Under graduation in computer science or Management Information Systems (MIS) is required.

Experience

• 2-5 years of proven experience in IT support or a related field.
• Expertise in troubleshooting and supporting Windows 10/11, Linux, and Mac OS operating systems.
• Hands-on experience with troubleshooting hardware issues on desktops, laptops, and peripherals.
• Strong understanding of network configurations, including troubleshooting basic network connectivity issues.
• Proficiency in Asset Management Systems, with the ability to track hardware inventory and manage asset lifecycles.
• Basic knowledge of Mobile Device Management (MDM) and security concepts, with a focus on endpoint security.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
   

Knowledge, Ability & Skills

•  Excellent problem-solving skills and keen attention to detail.
•  Customer-service-oriented with strong interpersonal skills.
•  Ability to work both independently and as part of a team.
•  Ability to learn quickly and adapt to new technologies.
•  Proactive attitude with a willingness to take on new challenges.