Commissions Specialist

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

We are seeking a detail-oriented and analytical Commissions Specialist. This role is critical in ensuring the accurate calculation, forecasting, budgeting, and reporting of commissions and bonuses company wise. You will play a key role in optimizing compensation processes, partnering with sales operations, finance, and HR to align incentives with business goals. This role will also serve as the Everstage system Administrator. 

Essential Responsibilities

Commission and Bonus Payout Management

• Calculate monthly, quarterly and annual commission payouts with a high degree of accuracy
• Maintain commission tracking tool – Everstage.
• Address and resolve payout inquiries and disputes from sales team members.
• Collaborate with Payroll and HR to ensure timely and accurate disbursement of commissions and bonuses

Compensation Plan Design Support

• Implement new commission and bonus structures & plans within Everstage as provided by the business owner.  
  • Will include sales, professional services, customer success and company-wide plans.   
  • Will include commissions, bonuses, MBOs and SPIFFS.
• Make updates to existing plans as needed by business partners
• Partner with Sales Ops, Finance and leadership to align compensation structures with strategic objectives.
• Support compensation plan design, ensuring intention is executable with automation in Everstage

Forecasting and Budgeting

• Partner with FP&A to forecast commission expenses as part of monthly, quarterly, and annual planning cycles, and conduct variance analysis during close cycles.
• Support the creation and refinement of headcount-driven commission expense models.
• Analyze historical data and pipeline trends to project future commission liability.
• Assist in modeling and scenario testing of commission plan changes to evaluate financial impact.

Systems, Process Improvement and Compliance

• Serve as primary Everstage system administrator, managing user access, permissions and configurations.
• Coordinate with Everstage support team to troubleshoot and resolve Everstage system issues impacting commission and bonus calculations. 
• Ensure plan documentation is clear, auditable and aligned with legal and compliance standards
• Maintain documentation of policies and procedures related to commission processing and financial controls.
• Perform reconciliations between SFDC (and any other data sources) and Everstage

Education

•  Bachelor's Degree in accounting or finance is preferred.

Experience

• 5+ years of experience in sales compensation, finance, FP&A, or related roles (preferably in a SaaS or recurring revenue business).
• Experience with BI tools and commission platforms is a plus.

Knowledge Ability & Skills

• Strong financial modeling and Excel skills;
• Knowledge of ASC 606 and variable compensation accounting is a bonus.
• Excellent attention to detail, communication skills, and ability to work cross-functionally.