Contract Specialist

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. With more than 2,000 customers of all sizes, Responsive has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date. For more information, visit Responsive.io

About the Role

The Legal team at Responsive is seeking a Technology Contracts Specialist to manage and support a range of commercial agreements—including B2B sales contracts, MSAs, NDAs, and subscription-based templates tied to Annual and Monthly Recurring Revenue (ARR/MRR). In this role, you’ll collaborate closely with Sales, the Deal Desk & Sales Operations, and Finance departments to drive compliance, streamline contract workflows, and accelerate deal velocity. This role requires excellent organizational abilities, a proactive mindset, and familiarity with the nuances of commercial contracting within the SaaS market.

Reporting to the Global Contracts Manager, this individual will be a detail-oriented, proactive self-starter with excellent organizational and cross-functional communication skills, independent worker with a sense of Teamwork. You’ll work across time zones and distributed teams to manage contract lifecycle processes, build scalable templates, and support contract-related inquiries across internal stakeholders. Experience with SaaS models and interest in AI-enabled tools is a strong plus.

Essential Functions

• Draft, review, and negotiate B2B commercial sales contracts, ensuring consistency with company policies and legal compliance 
• Manage and oversee non-disclosure agreements (NDAs), service contracts, and vendor agreements, ensuring all terms align with business goals.
• Support subscription-based contracts tied to ARR/MRR models, with an understanding of legal implications and renewals.
• Create and maintain standardized contract templates, including sales agreements, partnership agreements, NDAs, and service contracts, to streamline operations.
• Assess contractual risk and understand key SaaS provisions, to interpret and redline customer paper agreements. 
• Collaborate with internal stakeholders to ensure templates meet industry standards and comply with applicable regulations.
• Provide contractual and operational support to the sales team, enabling efficient deal closures and adherence to deal terms.
• Serve as the primary point of contact for contract-related inquiries and stakeholder questions.
• Work closely with cross-functional teams, including colleagues in legal, sales, finance, and operations, to enhance contract efficiencies.
• Prepare reports on contract statuses, compliance issues, and revenue metrics related to ARR/MRR agreements.
• Contribute to broader legal team operations and support cross-functional initiatives as needed.
• Provide coverage during Eastern Standard Time.

Requirements

• Bachelor’s degree in Legal Studies, Business, or related field (Paralegal certification or JD a plus).
• Minimum three to six years’ experience in contract management, preferably in B2B SaaS or technology industry.
• Strong live negotiation skills.
• Proficiency in contract creation, negotiation, and administration processes, detail-oriented with a strong analytical approach. Positive, can-do and ownership attitude.
• Works independently with a Teamwork mindset.
• Outstanding organizational skills, including the ability to multitask and prioritize deadlines.
• Experience with contract lifecycle management tools or tracking systems (e.g., Salesforce, Conga).
• Proficiency in Google Suite, Microsoft Office and familiarity with collaboration tools including Slack.
• Experience in fast-paced, customer-centric organizations with a focus on scalability and impact. 
• Candidates should ideally be based in Dallas, Boston, Kansas or able to work EST hours if based in Seattle, Portland or Bay area. Unfortunately we are unable to provide visa sponsorship so this role is open to US Citizens and Permanent Residents only.

What We Offer

Responsive uses a market-based compensation philosophy. A candidate’s starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $90,000–$100,000. Our recruiting team will provide details on the applicable range based on your location during the hiring process. Please note that this range covers base salary only and does not include bonuses or benefits. 

Responsive embraces a global flexible workforce model but for this role, candidates located in Dallas, TX, Portland, Seattle, or Kansas will be given priority consideration (able to work EST hours).

In addition to a competitive compensation package, Responsive also offers the following benefits:

💰 Company Bonus

📈 401k with company matching

📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions

🏝 20 days PTO 

✈ 4 week sabbatical after 5 years of service

🍀 Mental Wellness Program (EAP) to support your well-being and self-care

🍹 Team events, such as happy hours, off-sites, and team building events

❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage

Our Values:

Delight customers

We’re lucky to partner with the world’s biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we’re Responsive.

Be agile & nimble

At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We’re not afraid to try something new or pivot when we see a better solution.

Get it done

Whether it’s adding a new feature, onboarding a new customer, or crafting a solution that adds extra value — we’re all motivated to get it done. GID is one of our core tenets and impacts everything we do.

Give back time

Efficiency is central to our company spirit, because finding ways to focus on what’s most important is essential to our innovation. We also truly care about what really matters to our customers and teams.

S4

We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters.

At Responsive, our values are the foundation of who we are—and we’re equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you’d thrive on our team, we’d love to hear from you!